Billing help
Use support for duplicate charges, cancellation help, payment method issues, or access after checkout.
Support
Use one support path for billing, account access, and suspension reviews.
Freightscaler support is handled at support@freightscaler.com. Include the account email and a short summary so the issue can be reviewed quickly.
Common requests
Send the request to the same inbox, just with the right details.
Account access
Use support if you cannot sign in, your account is blocked, or you need help restoring access.
Suspension review
Use support to appeal a suspension or provide context for a mistaken moderation action.
What to include
Short, complete requests move faster.
Account email
Send the email tied to the Freightscaler account or the email used at checkout.
Issue summary
Say what happened, when it happened, and whether the issue is still active.
Relevant details
Include charge date, blocked status, or the exact problem page if that helps reproduce the issue.
Related pages
Use the account and billing pages first when self-service is available.
Account settings
Update profile details, sign out, or close the account when no active paid plan remains.
Billing
Open checkout, refresh current subscription details, or open billing management.
FAQ
Quick answers for cancellation, refunds, account deletion, and blocked accounts.